Frequently Asked Questions
Here are some common questions that clients ask us. If your question is not answered below, feel free to get in touch, and we can help.
It makes sense to book us for the day after the builders have packed up and left, so the air has settled, and we can give your place a dust-free finish.
Our focus is on cleaning, so we’ll take care of small bits and bobs, but we don’t clear out large building materials or skip items.
We can handle both – whether it’s a new kitchen, office fit-out or anything else.
Yes, we’ve got the right equipment to remove any paint or plaster splashes without scratching your new surfaces.
We use HEPA-filter vacuums and special microfibre cloths to catch all the tiny particles.
We clean the inside of all windows as standard. If you want us to clean the outside as well, we can arrange it for you.
For the most effective results and to ensure we can reach every corner, the property should be cleared of all personal belongings and rubbish before we arrive. This allows our team to move freely and clean the interiors of cupboards, wardrobes, and storage units as required by your tenancy agreement.
While we recommend booking at least a week in advance to secure your preferred date, we always do our best to accommodate last-minute requests. If you have an urgent handover, give us a call, and we will check our current availability for an emergency slot.
Yes, we provide an invoice and a completion confirmation, which can serve as proof that the place was professionally cleaned.
Yes, we use a list that covers everything the major UK letting agents and professional inventory clerks expect.
We recommend clearing surfaces of any clutter to allow us to focus entirely on deep-scrubbing and sanitising the fixtures and furniture, ensuring every inch of your home receives the attention it deserves.
Most people find that a deep clean every six months keeps their home looking and feeling like new.
Yes, it does. We can clean out the oven, extractor fan, and hobs to remove grease and carbon buildup.
The time to complete a deep clean varies depending on the size and condition of the property. We send a team of three cleaners to make sure the job is always thorough but not too drawn out.
No problem! Just let us know at least 24 hours in advance, and we can pause or reschedule your clean.
We love animals. If your pets are comfortable with strangers and with the noise of cleaning, such as vacuums, then we’re happy to work around them.
No. Many of our clients give us a spare key in case they’re not home when we arrive. We follow strict key-holding protocols to keep your property safe.
Your house is in good hands. Helena does a thorough background check to give you complete peace of mind. We hold full insurance, so you’re covered against accidental damage or public liability.
We’re happy to tailor our cleaning visit to fit your needs. Whether you want a top-to-bottom clean or focus on the kitchen and bathrooms, we’ll work with you to get the job done the way you like it.
Talk to us today
Are you looking for trusted domestic cleaners near you?
Book a cleaning consultation today on 07933025124 or email hello@shscleaning.co.uk